For our business partner, a leading global technology provider that offers complete Software Development, Web, Mobile Development, and IT Consulting, with highly diversified enterprise projects, we are looking for a Monitoring Engineer.

Responsibilities:

• Analyzing requirements, designing, implementing, and maintaining enterprise monitoring tools and the supporting infrastructure.
• Developing and implementing custom SolarWinds dashboards and alerts to meet the requirements of the application teams, customers, and other support teams.
• Defining, creating, and maintaining processes required to monitor production and development environments to ensure a proactive approach to addressing alerts or problems.
• Defining and maintaining monitoring products and component standards for monitoring capabilities to deliver a flexible, scalable, secure, reliable, resilient, and cost-effective set of data center and cloud monitoring services.
• Working with application teams, customers, and other support teams to coordinate and facilitate incident triage and timely resolution of production monitoring issues.
• Managing ServiceNow tickets and service requests to ensure a resolution in a timely and efficient manner.
• Developing standard operating procedures and user guides for enterprise monitoring solutions.
• Identifying and developing ways to improve and automate monitoring to gain operational efficiencies and improve responsiveness.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience with monitoring tools, cloud, and VMware virtualization technologies.
• Good knowledge of Active Directory, GPOs, DNS, and other Windows core services.
• Strong knowledge of IT infrastructure, networking, security, and cloud technologies.
• Experience with SolarWinds or similar IT monitoring and management tools.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation, problem-solving, and interpersonal skills.
• Proficiency in scripting and automation (PowerShell, Python, etc.) is a plus.
• Experience with cloud-based technologies, e.g. AWS and Azure IaaS, PaaS, and SaaS is a plus.
• Familiarity with Microsoft, UNIX, and Linux server OS.