For our business partner, a rapidly growing online platform known for its customer-centric approach, we are currently searching for a proactive and dedicated Customer Retention & Loyalty Coordinator (Marketing) to join their passionate team. 

In this role, you will have a firsthand opportunity to contribute to our dynamic marketing operations and play an instrumental role in retaining our existing customers and boosting their loyalty.

If you are motivated, with excellent organizational skills, and willing to contribute to a company's continuous development success, we look forward to meeting you!

Responsibilities:

• Coordinate loyalty programs, handling all operational, promotional, and administrative aspects.
• Develop and implement customer loyalty programs, with an emphasis on retention and increasing satisfaction;
• Perform data analysis and identify opportunities to improve the customer experience;
• Monitor the performance of retention and loyalty campaigns and report the results to the company management;
• Analyze customer behavior and suggest improvements in customer relationship management.
• Collaborate with the marketing, product, and Customer Support teams to develop effective retention and loyalty strategies;
• Identify trends, models, and opportunities in customer behavior and preferences;
• Ensure a seamless communication flow between the company and its customers.
• Prepare, report, and discuss performance metrics with the marketing team and management.
• Stay up-to-date with the industry’s best practices and latest trends.

Requirements:

• Bachelor’s degree in Marketing, Business, or a relevant field.
• A minimum of 3+  years of experience as a Marketing Specialist or similar role.
• Strong understanding of retention marketing, customer segmentation, and CRM tools.
• Good experience in managing loyalty programs and other customer incentive schemes.
• Prove a track record of meeting and exceeding targets.
• All-round communication skills and excellent command of English.
• Orientation toward results and attention to detail;
• Creativity and the ability to think strategically;
• Strong ability to coordinate complex activities;

Benefits:

• Performance-based bonuses.
• Comprehensive health insurance.
• Support for professional development and continuous learning.
• An energetic work environment with regular team activities.
• Freedom and resources to bring your ideas to life.