For our business partner, a diversified global financial markets infrastructure and data business, we are looking for a Senior Service Asset & Configuration Management, passionate about the bigger picture of how the technology industry is evolving, ready to ask difficult questions and take care of complicated scenarios.

The purpose of the SACM  role is to support the organization’s SACM capability through the identification, control, recording, reporting, verification, and auditing of Configuration Items (CIs) in the Configuration Management Database (CMDB). 

This is an exciting role supporting the SACM Process Owner to deliver the SACM strategy and goals and to provide expertise and guidance to the SACM team and their colleagues.

Responsibilities:

• Develop the SACM process.
• Deputise for the Process Owner in meetings as the need arises.
• Help define CMDB scope and CI naming conventions.
• Ensure that the Service Asset and Configuration Management process adheres.
• Ensure process, procedure, and work Instruction documentation is complete and reviewed on a regular basis.
• Coordinate and handle compliance with CI identification/registration procedures.
• Design, develop and run Status Accounting reports for key partners as the need arises.
• Tackle process failures independently and communicate updates to collaborators.
• Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high level of completeness, correctness, and compliance.
• Monitor and administer management reports and critical metrics, providing variance explanations and initiating corrective action.
• Perform key data quality improvement activities, including CI de-duplication and compliance validation.
• Coordinate and deliver SACM training, and process advice & mentorship to colleagues.
• Undertake Continual Service Improvement (CSI) Process activities as required.

Requirements:

• ITIL 3 or 4 Foundation qualification
• Bachelor's degree or equivalent in an IT-related field
• At least 4 years of previous SACM experience
• Experience with ITSM tools including ServiceNow
• Some experience in the development and implementation of SACM processes
• A good understanding of CMDB technologies and Business Service Mapping
• Self-motivated, detail-oriented, creative, and highly focused
• A proven understanding of IT Infrastructure and technology
• Able to build relationships and collaborate with a range of people and teams
• Strong written communication, reporting, and presentation skills
• Excellent communication skills- written and verbal in English.

Benefits:

• 25 days holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• Team Building Events.